Returns & Exchanges

At Eminence Speaker, we stand behind the precision and performance of our audio components. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Request an RMA

  Contact our customer support team with your order number to obtain a Return Merchandise Authorization (RMA) number before shipping any items back.

• 2.
  Pack for Protection

  Place the speaker or component in its original factory packaging with all internal buffers to prevent diaphragm or cone damage during transit.

• 3.
  Label and Ship

  Clearly mark the RMA number on the outside of the shipping carton and send the package to our authorized service center using a tracked carrier.

• 4.
  Inspection and Refund

  Once our technicians verify the item is in its original condition, we will process your refund or ship your replacement within 5-7 business days.